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What We Can't Help With

To keep our role clear, there are some things we simply aren't set up to do - and we don't collect submissions for them on this site:

  • We don't run a complaints or dispute service. We can't mediate between you and an operator, and we have no way to recover funds or resolve account issues.
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  • For disputes, contact the operator and its licensing authority directly. The casino's support team and the regulator that licenses it are the right channels for account, payment and fairness complaints.
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Authors

John Myer

John Myer

Editor-in-Chief

Leads the review desk and edits every review. Over a decade testing real-money casinos end to end.

Purvi Patel

Purvi Patel

Head of Casino Research

Runs the data team behind our Safety Index and fact-checks every review against primary sources.

Sasha Stann, CCRP

Sasha Stann, CCRP

Responsible Gambling & Compliance Lead

Certified responsible-gambling professional who keeps our content fair, honest and player-first.